FAQ

Are customized items returnable?

No, customized items and earrings are non-returnable.

Are your products handmade? Will there be any variations?

Yes, our products are handmade, which may result in slight variations, adding to each item’s uniqueness.

How can I contact you for questions?

Please contact us at piurics87@gmail.com for any inquiries.

What do I agree to by using your website?

By using our website, you agree to our Terms and Conditions, including responsible use and securing your account information.

When will my order be processed and shipped?

Orders are confirmed upon payment and processed within 1-3 business days. Shipping fees are added at checkout.

What currency are prices listed in? Are they subject to change?

Prices are listed in NZD and may change. Taxes will be calculated at checkout.

What is your return policy?

Unused items can be returned within 14 days. Damaged items can be exchanged within 7 days.

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